Welcome to LJVOGUES. This policy outlines our professional logistics framework for international orders. Our goal is to provide transparent timelines, predictable costs, and secure global delivery, empowering our B2B partners and clients to manage inventory with confidence.
1. Shipping Origin & Logistics Hub
All orders are dispatched from our primary export hubs in Shenzhen and Shantou, China. By utilizing these world-class logistics centers, we ensure the fastest possible processing and consistent export documentation for every shipment.
2. Global Delivery Coverage
LJVOGUES provides Worldwide Shipping. We partner with leading international carriers to reach major markets across North America, Europe, Oceania, and Asia.
- Remote Areas: If your region has specific carrier restrictions, please contact us at info@ljvogues.com for a customized logistics solution.
3. Order Processing & Production Lead Times
Shipping timelines begin once the order is confirmed and production is complete:
- In-Stock Items: Processed and dispatched within 7 business days.
- OEM/ODM Orders: Lead times typically range from 15-30 days depending on fabric complexity and order volume (confirmed during the quotation stage).
- Peak Season: Please allow for potential extensions during Lunar New Year or global shopping holidays.
4. Shipping Methods & Estimated Transit Times
We offer a tiered shipping strategy to balance speed and cost.
- Express Courier (DHL/UPS/FedEx): 3-7 business days. Best for urgent samples and small batches.
- Air Freight: 10-15 business days. A balanced solution for mid-sized inventory.
- Ocean Freight: 25-35 business days. Most cost-effective for bulk OEM/ODM sea cargo.
- Note: Transit times are estimates. Factors like customs clearance, weather, and local carrier capacity may influence the final delivery date.
5. Shipping Cost Calculation
Shipping fees are calculated based on the following industry standards:
- Weight & Volume: Charges are determined by actual weight or dimensional weight (LWH/5000), whichever is greater.
- Remote Surcharges: Additional fees may apply for areas designated as "Remote" by carriers like DHL/FedEx.
- Consolidation: We offer split shipments or order consolidation to optimize your landing costs.
6. Duties, Taxes, and Customs (DDP Available)
To simplify the import process, LJVOGUES offers flexible trade terms:
- DDP (Delivered Duty Paid): Our recommended option. We handle all import duties, VAT, and customs clearance fees, delivering the goods directly to your door with no hidden costs.
- DAP (Delivered at Place): Available upon request. The buyer is responsible for local taxes and customs clearance.
- Documentation: We provide comprehensive Commercial Invoices and Packing Lists to ensure smooth transit.
7. Logistics Tracking
Once your order leaves our warehouse, you will receive a Tracking Number and a link to the carrier’s portal. Please allow 24-72 hours for the tracking status to synchronize.
8. Damage, Shortage, and Loss Claims
We maintain strict quality control, but in the event of transit issues:
- Claim Window: You must report any damages or missing items within 7 days of delivery.
- Required Evidence: Please provide your order number, clear photos/videos of the damaged packaging, and the waybill.
- Resolution: We will provide a replacement, partial refund, or assist in a carrier insurance claim based on the evidence provided.
9. Return & Exchange Policy (B2B/OEM)
- Custom Orders: Due to the nature of OEM/ODM manufacturing, returns are only accepted for verified functional defects.
- Standard Items: Returns for non-custom items must be initiated within 15 days, provided the items are in original, unworn condition.
Frequently Asked Questions (FAQ)
Q1: Where does LJVOGUES ship from?
We ship directly from our manufacturing and logistics bases in Shenzhen/Shantou, China, ensuring direct-from-factory quality control and export efficiency.
Q2: How long will it take to receive my bulk order?
Total time = Processing/Production + Transit. For a standard air shipment, expect roughly 2-3 weeks from payment to arrival. Sea freight for bulk orders typically takes 5-7 weeks.
Q3: Does LJVOGUES offer DDP shipping?
Yes. We specialize in DDP shipping solutions, meaning we take care of the "landed cost"—including duties and taxes—so you don't have to worry about complex customs procedures.
Q4: What should I do if my package arrives damaged?
Inspect your shipment immediately. If you notice damage, take photos of the box and items and contact us within 7 days. We will prioritize your claim to ensure your business operations aren't disrupted.
