A:
Yes, we can arrange shipping via Express (DHL/FedEx), Air Freight, or Sea Freight depending on your budget and timeline.
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Q: Do you offer shipping services?
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Q: What are the Incoterms?
A:LJVOGUES typically work with FOB, EXW, or DDP (Delivered Duty Paid) to make it easier for you.
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Q: How do you calculate shipping costs?
A:Shipping is calculated based on volumetric weight and destination. Ljvogues provide a transparent quote from our logistics partners without markup.
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Q: Are there hidden fees?
A:No. LJVOGUES provide a detailed invoice upfront covering sample costs, mold fees (if any), and production costs. No surprises.
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Q: Do you help with customs clearance?
A:If you choose DDP terms, we handle everything. For other terms, LJVOGUES provide all necessary documentation (Commercial Invoice, Packing List, CO) to assist your broker.
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Q: Can you split shipments?
A:Yes, LJVOGUES can split shipments to different addresses or release partial stock to help with your cash flow and storage.
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Q: How long does shipping take?
A:Express takes 3-5 days; Air Freight 7-10 days; Sea Freight 25-40 days depending on the destination.
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Q: What happens if goods are lost in transit?
A:If we manage the shipping (DDP/CIF), we take responsibility. If you use your forwarder (FOB/EXW), LJVOGUES assist with the claim process.
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Q: How are taxes and duties handled?
A:Under DDP, we cover duties. Under other terms, the importer (you) is responsible for local taxes.
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Q: Can I pay in installments?
A:LJVOGUES offer a 30-40-30 plan (Deposit-Progress-Balance) for select startup partners to ease cash flow pressure.