-
Q What happens if we face product quality issues?
A We offer a Zero-Defect Guarantee. In rare cases of confirmed defects, we provide free replacements or refunds at our expense. Our after-sales team ensures all claims are handled within 48 hours.
-
Q How do you protect our design and brand information?
A All projects begin with a Non-Disclosure Agreement (NDA). We maintain strict data isolation and independent project teams to secure your intellectual property.
-
Q Where are your main markets and shipping options?
A We export worldwide — mainly the US, EU, UK, Australia, and Canada — using DDP/CIF air or sea freight. Express sample delivery via DHL/FedEx is available.
-
Q What is your typical production lead time?
A Standard production takes 30–45 days after sample approval.
For long-term or high-volume clients, we offer a Safety Stock Plan — reserving capacity and raw materials based on your sales forecasts, ensuring smooth supply during demand peaks like Black Friday.
-
Q How long does sampling take?
A 7–10 business days. We include one complimentary standard sample (shipping charged). If revisions are needed, our R&D team fine-tunes until it meets your brand’s exact requirements.
-
Q What are your Minimum Order Quantities (MOQ)?
A -
Private label with standard templates: from 500 pcs/style
-
Fully customized designs: from 2,000 pcs/style
-
Q What is your Private Label production process?
A Our streamlined process ensures clarity and speed:
Consultation → Quotation → Sample approval → Mass production → Quality inspection → Shipping.
-
Q Do you provide ODM support for brands without a design team?
A Yes — our ODM library of 100+ ready designs helps new brands customize based on flow level, style, or fabric type. Our designers support you through concept, prototyping, and packaging design.
