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Q Which payment methods are available?
A We accept T/T (Bank Transfer), PayPal (for samples), Western Union, and L/C for large orders.
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Q What currencies do you accept?
A We primarily accept USD, EUR, and RMB.
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Q What are your standard payment terms?
A Standard terms are 30% deposit to start production and 70% balance before shipment. For long-term partners, we offer more flexible terms.
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Q We want to build a socially responsible brand. How can LJVOGUES support this?
A LJVOGUES can support your CSR and sustainability vision by using GRS‑certified recycled yarns, FSC‑certified packaging, and transparent documentation of the supply chain. We are open to co‑creating donation programs or awareness campaigns (for example, donating underwear sets to girls in under-served communities) so your brand can combine commercial success with real social impact.
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Q How does your product design reflect genuine care for women’s health?
A For LJVOGUES, menstrual and incontinence products are closely tied to women’s dignity and comfort. We work with women’s health specialists where needed, focus on ergonomic cuts, breathable fabrics, and safe chemical profiles, and continually collect user feedback to refine our patterns and materials. Our mission is to make period and recovery days feel safer, drier, and more confident for women worldwide.
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Q Do you offer branding and packaging customization?
A Yes. LJVOGUES provides full branding support, including logo printing, woven and printed labels, branded waistbands, swing tags, and customized packaging. We can also supply sustainable options such as compostable bags and FSC‑certified paper boxes to match your brand’s eco-image.
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Q What happens if we face product quality issues?
A LJVOGUES offers a Zero‑Defect Attitude and 100% Accountability Policy. In the rare case that a verified manufacturing defect occurs, we will arrange replacement or refund at our expense and work with you on corrective and preventive actions to avoid recurrence. This after‑sales commitment is one of the reasons many brands stay with us long term.
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Q Will communication be smooth? Do we have a dedicated contact?
A Yes. Every client is assigned a dedicated bilingual Account Manager who serves as your single point of contact. They coordinate sampling, production, quality checks, and logistics internally, ensuring fast response times and clear, consistent communication.
